Terms and Conditions for Using RXShop.md and Ordering Generic Medications Online
Last updated: November 3, 2026
These Terms and Conditions describe the relationship between you, RXShop.md and the suppliers who fill your orders. Please read them before you place an order. By placing an order on this site you confirm that you have read and accepted these Terms.
✅ Key points at a glance
- You must be at least 18 years old and order for your own personal use only.
- Order prescription medicines only after a consultation with a physician, and check the import rules of your country.
- If your parcel does not arrive within the stated delivery time, we send a free replacement or refund your payment.
- Orders cannot be cancelled after payment is processed or the parcel is dispatched.
- Information on this site is not medical advice and does not replace your doctor.
🌐 1. Using this site
The site, its content and all products and services shown on it are provided on an "as is" basis. You use the site and the information on it at your own risk. If you are not satisfied with the site, its content, these Terms or our Privacy Policy, your remedy is to stop using the site.
Information sent through the site travels over the public internet, which is outside the control of RXShop.md and its suppliers. For this reason we are not liable for any delay, failure, interruption or corruption of data sent in connection with your use of the site.
These Terms should be read together with any terms, conditions or notices shown on other pages of the site. If they conflict, the notice on the specific page applies.
💊 2. How ordering works
RXShop.md is an international ordering service. We do not manufacture medicines. Our role is to work with licensed suppliers and pass your order to them. Products are dispatched and paid for under the supplier terms described in this document.
By placing an order, you confirm that:
- you are at least 18 years old and old enough to buy medicines legally in your country;
- you order prescription medicines only after a prescription or consultation with a physician, and you answer the doctor questionnaire honestly and completely;
- you have checked that the product may be imported into your country for personal use;
- you will not resell or pass the products to other people or organizations;
- the shipping address, phone number and e-mail you give are correct and complete.
Product availability and prices may change without notice, for example because of supply problems or currency exchange rates. The price shown at checkout is the price you pay for that order.
⚠️ 3. Medical information disclaimer
All information on this site is for general information only. It does not diagnose, treat, cure or prevent any disease and must not be used to prescribe a medication. If you think you have a medical emergency, call your doctor or local emergency number immediately.
Always read the information from the manufacturer on the package and leaflet before using any product, and ask your physician or another qualified health provider about any medical condition, medicine, diet or exercise program. Never ignore medical advice or delay seeking it because of something you have read on this site.
The content of RXShop.md is compiled from many sources and does not cover every disease, condition or treatment. RXShop.md, its directors, staff, suppliers and contractors do not practice medicine. Some pages discuss sexual and reproductive health and may not be suitable for children. You are responsible for following the laws that apply where you live.
🚚 4. Delivery, customs and lost parcels
Delivery times for each shipping method are shown at checkout and on our Shipping page. The table below explains what happens in the most common situations.
| Situation | What happens |
|---|---|
| Parcel not received within the stated delivery time | Contact us. We check with the postal service and send a free replacement or refund your payment, as described in our Refund/Reship Policy. |
| Wrong product sent because of a supplier error | The correct product is sent at no extra cost to you. |
| Incorrect address given by the customer | The supplier is not responsible for the loss. If the parcel comes back, it is resent and the redelivery cost is charged to you. |
| Parcel held or seized by customs | Following the import rules of your country is your responsibility, and any taxes or duties are paid by you. Contact our support team and we will review your case. |
| Delays caused by the post or by manufacturers | We keep you informed. A delay within the stated delivery time is not a reason to cancel a dispatched order. |
All orders are sent in discreet, unmarked packaging with tracking where the shipping method allows it.
💰 5. Cancellations, refunds and chargebacks
Because of the nature of pharmaceutical products, an order cannot be cancelled after payment has been processed or the parcel has been dispatched. If you are not satisfied with the products or with our service, please contact us and we will give you a full refund.
Refunds are returned to the original payment method. Processing usually takes 7–9 days, depending on your bank.
📞 Please contact us first. Disputing a charge with your bank (a chargeback) without contacting us first is treated as payment fraud. The card details and the holder’s details (name, address, IP address, e-mail) will be blacklisted and reported to the card issuer. Our support team answers at RXShop.md/contacts/ and by phone at 1-888-333-93-63.
🛡️ 6. Limitation of liability
You accept full responsibility for how you use the service of RXShop.md and the products supplied by its suppliers. RXShop.md is not liable for any personal injury, including death, caused by the use or misuse of the site, its content or any product bought from a third party.
In no event shall RXShop.md or any third party be liable for any damages, including incidental and consequential damages, lost profits, lost data or business interruption, resulting from the use of or inability to use the site or its content, whether based on warranty, contract, tort or any other legal theory, and whether or not RXShop.md was advised of the possibility of such damages.
We work to keep all information on the site current, but we give no warranty that it is accurate, complete or suitable for any individual user.
🔗 7. Links to other websites
Links to and from other websites are provided for convenience only. RXShop.md does not review, endorse or control those websites, their content, the companies named on them or their products and services, and is not responsible for them. You follow such links at your own risk. Any software downloaded from another website is used under that website’s own license terms.
🔒 8. Privacy
By using the site you agree to the collection and use of personal information as described in our Privacy Policy. Your medical questionnaire answers are used only to review your order. We may update the Privacy Policy from time to time by posting the new version on the site.
📝 9. Changes to these Terms and contact
We may change the information on the site and these Terms at any time by publishing an updated version on this page. The date at the top shows the latest update. Your continued use of the site after a change means that you accept the updated Terms.
If you have any question about these Terms, please write to us through the contact form or call 1-888-333-93-63.