RXShop.md Refund and Reship Policy: Free Replacement or Full Refund If Your Order Does Not Arrive
Last updated: November 3, 2026
Your satisfaction with our products and service is our main goal. If your order does not arrive within the stated delivery time, RXShop.md sends you a free replacement or returns your payment. This page explains how it works.
✅ Key points at a glance
- Parcel not received in time: free reship or full refund, your choice.
- Wrong product sent by mistake: the correct product is sent free.
- Refunds go back to your original payment method in about 7–9 days.
- For safety reasons, medicines cannot be returned.
- Always contact us first – we solve most problems within a day.
🚚 1. Delivery times
Before reporting a missing parcel, please check that the delivery time for your shipping method has really passed:
- ITPS, trackable courier service: 18–28 days;
- Fast EMS, trackable courier service: 14–21 days.
The shipping method of your order is shown in your order confirmation and in the My orders section after you sign in. More details are on our Shipping page.
🔍 2. If your parcel has not arrived
- Check the tracking number from your shipping e-mail on the carrier website.
- Check the delivery time above. Parcels sometimes wait a few extra days at customs or at the local post office.
- Contact us through the contact form or by phone at 1-888-333-93-63, with your order number.
We check the parcel status with the postal service. If they cannot deliver it, we send a replacement or refund your payment, as you prefer.
🔁 3. Reship or refund
A reship is a new parcel with the same order, sent at no extra cost to you. A refund returns the money to your original payment method. Refund processing usually takes 7–9 days, depending on your bank and payment method.
If you are not satisfied with the products or with our service, please contact us and we will give you a full refund.
📦 4. Other situations
- Wrong product sent because of a supplier error: the correct product is sent at no extra cost.
- Incorrect address given in the order: if the parcel comes back, we resend it and the redelivery cost is paid by you.
- Parcel held by customs: following the import rules of your country is your responsibility. Contact us and we will review your case.
- Cancellation: an order cannot be cancelled after payment has been processed or the parcel has been dispatched.
The full rules are in our Terms and Conditions.
💊 5. Returned medicines
For safety reasons, medicines cannot be returned once they have left the pharmacy, and they cannot be resold or re-used. If there is any problem with the medicine you received, please contact us and we will find a solution.
⚠️ 6. Chargebacks
Please always contact us first. Disputing a charge with your bank (a chargeback) without contacting the merchant is treated as payment fraud. The card details and the holder’s details (name, address, IP address, e-mail) will be blacklisted and reported to the card issuer.
We answer every request, and in almost all cases a reship or refund solves the problem faster than a bank dispute.